Revolutionize Your Plumbing Business with Field Service Software

Plumbing service jobs can be laborious and complex processes that can go wrong if the right professional does not address the problem. Plumbing technicians and business owners know that plumbing jobs can be lengthy procedures and require a lot of time and effort. That is until they heard of plumbing software for field technicians.

This article will delve into the powerful features of plumbing service management software and how it can benefit plumbing businesses and significantly boost their revenue.

What is Plumbing Service Software?

Plumbers on the field and plumbing business contractors face many difficulties with their procedures, and it has become redundant to accept these problems as part of the plumbing process.

Some of these problems include estimating their work orders for each job, invoicing parts for jobs, scheduling and dispatching plumbers to locations on time and reminders, lower customer retention rates, overload of paperwork as your business grows, too many customers to keep track of, and too many technicians to manage at once.

Plumbing service software can be the only solution business owners need to solve all these problems and more for their organization. It offers a central platform to efficiently take care of all the business operations from one location and automate specific recurring tasks so that they can focus on growing their business instead.

Essential Features of Plumbing Software

Management of Inventory:

When managing the resources for parts and tools in plumbing, it can become hard to keep track of inventory quickly if not done right, especially for larger businesses.
Plumbing software makes this much more accessible by tracking the current inventory level, seeing how many materials the technicians use for their jobs, and managing when the total inventory of specific items must be refilled for future requirements.
It also allows technicians to request specific equipment reasonably in advance and have the inventory ready on the day of the job.

Invoicing and Estimates:

While on the job, it becomes challenging for plumbers to make an entire estimate right after the job based on all of the services done, while their customers expect an estimated cost before the job has even begun.
Plumbing service software allows plumbers to create invoices on the go and, based on the requirements, auto-suggest materials for the job that can be added to the invoice.

During the plumbing job, the software generates a deficiency report based on the issues noted by the plumber and automatically generates a complete detailed estimate for the customer.

Mobile Functionality:

When technicians are on the field for a job, it can become difficult to access the features they need from the software through separate electronic devices they need to use for the job.
The software, therefore, has a feature that allows it to be used effectively on mobile devices.
This allows plumbers to use their mobile devices and have the flexibility to simultaneously move around using the software’s features.

Scheduling and Dispatching:

When owners need to schedule their jobs efficiently, it often becomes a problem to contact their technicians and check for availability every time.

With plumbing service software, scheduling and dispatching your plumbers to job locations becomes much easier by automating the process and eliminating the need to schedule just before jobs.

Schedule well in advance for jobs on the software’s calendar and access information like current plumber availability status, current location of plumber, distance of all technicians from the job location, shortest routes to the job location, equipment available with each technician, and even the expertise needed for that particular job.

CRM Functionalities:

A significant part of running any business is ensuring that your customers are happy with their results and satisfied with the services provided so that they know who to call if they have another problem.

Plumbing service software provides features that help you maintain your customer relationships efficiently and ensure they are up to date with everything happening during a job.

With this feature of 24/7 support and constant interactive relationships with customers, any other queries or problems a customer has before, during, or after a job can be instantly solved.

The Advantages and Benefits

Instant Notifying and Updates
No time is wasted on any job, with customers getting updates on any progression in a job instantly.

Any primary information about a job is notified to a technician immediately and as early as possible so that they can prepare in advance.

Continuous notifications on technician communication devices ensure they know what jobs have been assigned and when they need to be ready.

All updates and notifications are sent to technicians’ mobile devices to reach out to them as quickly as possible and not force them to use external electronic devices for their on-field work.

Efficient Scheduling
Innovative scheduling techniques allow technician managers and business owners to use their technicians’ time efficiently.

It wastes much less time and provides an instant solution for scheduling high-priority jobs within a tighter time frame.

Ensures that only technicians with the required equipment and expertise to conduct the job are sent to the location to solve the problem.

Never miss an appointment with these scheduling techniques and ensure every customer is satisfied with their services.

Reminders & Improved Customer Communication
Customers are involved in every plumbing job they need to be done and are updated every second of the way.

They are informed of upcoming jobs for their material, the times that technicians will be coming to finish the work, when the job is done, and constant messaging on pricing.

Keeping the customer informed can help improve their trust in the business’s services and the transparency they expect during the process.

Better customer experience can lead to frequent calls for plumbing work, generating more business and even referrals to other customers.

Accurate & Instant Financial Reporting
Automated updates on job invoices give customers financial clarity before they begin, build their trust, and develop customer relationships.

Deficiency reports are automatically generated after a plumber technician notes the problems in the enviroment, and suggestions for estimates are instantly processed for a much faster payment process.

Invoices and payments to be made are shared with customers, and periodic reminders for payment are given to ensure the business’s financial stability.

The software also gives overall financial reports for the entire period of plumbing jobs done by the business.

This can give owners an excellent source of statistics like expenses, profits, losses, and worker efficiency, allowing them to change some financial workflows if necessary to better plan their work orders.

For more information on improving your business, check out this article about flat rate pricing and how it can help service-oriented organizations better manage their pricing and customers. For more marketing blogs, take a look at our complete collection here.
Marketing can be challenging to grasp when you’ve already got a business to worry about. But without the proper marketing, your business can lose a lot of opportunities and not get noticed in places that you need to. SmartServ can help you with this. Book a 10-minute meeting with us, and we’ll show you what SmartServ can do for you and your company.